What is the best way to book my birthday party?
Booking a birthday party at Rockin’ Jump Buffalo Grove can be accomplished in 1 of 3 easy ways: 1) click on a Party Package option (located above) and book your party through our online reservation system, 2) call our friendly and helpful staff at 224-676-0660 to book your reservation over the phone, or 3) stop by our location at 950 Busch Parkway in Buffalo Grove, IL during regular hours to speak with our staff in person.
As a word of warning, our birthday party packages are popular and our private party rooms are in demand, especially on the weekends. We recommend contacting us to schedule your child’s special day at least two weeks in advance.
Do I need to bring food to my birthday party?
No. There’s no need to worry about bringing food to your child’s birthday party. Rockin’ Jump can handle it all! Our fresh, hot pizzas are made on site, along with a variety of other Rockin’ Extra menu items to satisfy all tastes.
Outside food and beverages are not permitted but guests can bring their own birthday cake. We provide all the Rockin’ Jump-themed plates, cups, utensils and napkins. Guests may bring goodie bags as gifts for party guests.
Do I need to bring my own decorations?
No, although guests may bring their own decorations to customize their child’s birthday party experience. Your personal party host can assist you in handling any special requests for the guest of honor.
However, Rockin’ Jump’s private party area are colorfully decorated in our distinctive green and orange logos to provide a festive atmosphere even without additional birthday party decor and party favors. Please, no silly string, confetti or pinatas.
What time should I show up to the venue?
All guests should arrive 10 minutes before the scheduled start time so that everyone in your group can check in, and to ensure that guests taking part in the attractions are ready to get the party started.
Participating guests are required to wear a pair of Rockin’ Jump’s jump socks, and have an official Rockin’ Jump waiver signed by a parent or legal guardian. This can be done online or in person during party drop-off.
Can I change the date?
Birthday parties are non-refundable but may be transferred to another date with advanced notification. To change your party dates, call us at 224-676-0660.
What is the cancellation policy?
Birthday party packages are non-refundable and require a deposit of 50 percent of the total party package price to reserve your private party room and jump time. The remaining balance will be charged on the day of your party. However, guests may change the party date with advanced notice.
When will I get charged for my birthday party?
Rockin’ Jump party packages require a 50 percent, non-refundable deposit at the time you book your party in order to reserve jump time and space in a private party area. The remaining balance will be charged on the day of your party.